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Booking & Tickets

How To book?

Online You can book tickets online 24/7 via our website

Phone You can call our Box Office on 0121 359 9444 (Phone line times apply)

Counter Services Our Box Office counter service is open on performance days for 1 hour and 30 minutes before an event, for morning performances our Box Office opens 1 hour before the event.

Ticketing FAQs

Booking fee 

All transactions will be subject to a non-refundable booking fee of 7.5%. This covers any administration costs.

Booking fee does not apply to large bookings for Schools and Educational Groups.

Collecting tickets 

Tickets can be collected from The Old Rep Box Office on the day of the event for 50 pence, or an e-ticket can be emailed to you free of charge. Your tickets can also be posted to you for £1.50.

Re-Printing Tickets 

If you misplace, lose or forget your tickets, we can reprint them for a charge of £1.50 per order.

Please note, if you selected e-ticket upon booking, the Box Office will not print physical tickets as your e-ticket is sufficient.

Ticket Exchanges 

Ticket exchanges are subject to availability and are only possible for the same production. An exchange will incur a fee of £3 per order.

Exchanges are available, at the Managers discretion, up to 48 hours before the performance. A price difference may occur.

Postal tickets 

Tickets can be sent out in the post for a charge of £1.50. You will receive these tickets 5 days prior to the performance.

Ticket protection 

Your tickets are currently non-refundable to protect your order TicketPlan Refund Protection is available for your booking at £1.75 per ticket, we recommend that you consider including this option.

Adding TicketPlan allows you to apply for a refund in unforeseen circumstances such as accidents, travel disruptions, unexpected illness and much more.

TicketPlan Ticket Protection is an optional service offered by The Old Rep Theatre and administered by TicketPlan on their behalf. It is not an insurance policy.

For a worry-free purchase, protect your tickets today. Please note: TicketPlan must be purchased for all tickets in the transaction and cannot apply to individual tickets.

*For full terms & conditions please see here.

Apply for a ticket refund here


Concession prices are available for most performances at The Old Rep. These reduced ticket prices apply to:

  • Under 16s
  • Seniors (Over 65)
  • Students (with valid Student ID)
  • People in receipt of Job Seekers Allowance (JSA)
  • People in receipt of Personal Independence Payment (PIP) - also entitled to 1 free companion ticket

Please note: Concessionary price tickets must be requested at the time of purchase as discounts cannot be applied retrospectively. Some concessions and ticket prices may only be available for a limited period, subject to demand and for certain performances.

Proof of status will be required on the first purchase of a concessionary ticket and can be checked on any subsequent ticket purchase.

Group Bookings 

We offer group ticket rates for various shows, this is usually for groups of 10+.

Please call our Box Office team on 0121 359 9444 for further enquiries.


We are unable to refund tickets unless a performance is cancelled or rescheduled. Booking fees are also non-refundable.

If you purchased our Secure My Booking ticket protection and wish to request a refund please visit to fill out the relevent forms.


Standard Booking Reservations

Ticket reservations must be paid within 7 days of booking or 30 minutes before the performance, whichever is soonest.

Any reservations not paid for within this period will be released. We are unable to reserve tickets without payment within 7 days of an event.

School & Group Reservations

Group reservations must be paid within 28 days of reserving. Any reservations not paid for within this period will be released. We also ask for a non-refundable 25% deposit to be paid in 7 days of reserving to secure your seats.

Latecomers Policy 

Latecomers may not be admitted until a suitable break in the performance. Please be aware that for some productions this may not be possible due to the nature of the performance.

If you are running late, please call our Box Office on 0121 359 9444 and we will be able to advise.

Cancellations policy 

If an event is cancelled or rescheduled, The Old Rep will contact ticket holders at the earliest possible opportunity. Refunds will only be given if a performance is cancelled or rescheduled.  

Adverse Weather Policy 

Where adverse weather conditions, such as snow, prevent performers and staff getting to the theatre to the point where the performance cannot go ahead, the event would be cancelled and ticket holders will be entitled to a refund. We endeavour to ensure that all performances go ahead as planned whenever possible. 

Cancelled shows will be highlighted on our website, Facebook and Twitter, and ticket holders will be contacted at the earliest opportunity. Subject to availability, we may be able to offer to exchange your tickets for a different performance of the same show. If you would prefer a refund, you will need to keep your tickets safe and contact the Box Office. 

Where a performance goes ahead despite inclement weather, ticket holders will not be entitled to a refund. Subject to availability, we may be able to offer to exchange your tickets for a different performance of the same show.

You can find further information on our Terms & Conditions page.

Booking and Ticket Queries

When Will I receive my tickets? 

If you brought online and selected the e-ticket option these are sent straight after booking to your email address. If you have not received these please check your Junk inbox, or you can log into your account online and access them from there.

If you selected the post option tickets are sent out 2 - 3 weeks prior to the event.

I Can't find the details for my booking. Can you re-send booking confirmation?

Yes, we are more than happy to re-send any booking confirmation via email.

I have lost my tickets, will I still be able to get into a performance? 

If you have lost your tickets please get in touch with our Box Office team at least 48 hours before the event. If these were physical tickets our print re-charge* will occur. Or, we can offer alternative e-tickets free of charge.

You can access your e-tickets at any time by logging into your account online.

*Our print re-charge service is £1.50 per order. 

Why can't I leave a single seat when booking tickets? 

Where possible we help to seat customers in our auditorium in a way that limits the amount of single seat spaces, to ensure that as many people as possible can enjoy our performances. If you are having difficulty in booking seats of your choice, please contact our Box Office team.

How can I put my name down for a waiting list? 

When a show is sold out we open a waiting list for customers waiting for any ticket returns. To be added to any waiting list please email our Box Office team with your full name, how many tickets you require and a contact number.

Our team will then call you if we have any returns. 

Can you help me with a booking made through a ticket agent? 

If you have purchased tickets via one of our approved ticket agent partners (Seetickets, Ticketmaster etc.) please contact them directly about your booking as they will have that information.

We cannot give refunds/exchanges on behalf of them. 

 If you have any other questions that need to be answered please email our Box Office team here.