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Terms and conditions of sale

Tickets, fees & terms of sale

1.1 Tickets purchased from Birmingham Ormiston Academy Theatre trading as The Old Rep cannot be resold for commercial gain. We may cancel tickets and refuse entry if we have reason to believe this condition has not been respected. Customer accounts may also be suspended.

1.2 Ticket refunds will only be given if a performance is cancelled or rescheduled, this does not include your booking fee this is non-refundable (this is because there is still an administration and transaction charge at the time of your booking).

1.3 Tickets are not transferable to another performance or event unless you are advised otherwise, and you will have to pay our £3 per order re-charge fee. Refunds are limited to the value of the booking only (Face Value and Commission) and will not include any travel or accommodation expenses incurred. Refunds will be made to the card used to purchase tickets.

1.4 We may accept tickets that can no longer be used for re-sale at the discretion of the Box Office and only if the event is already sold out.  The seller will be charged fee + booking fee/receive up to 75% of the face value of the ticket as a credit to their account minus a handling fee.

1.5 All prices set are advertised inclusive of any applicable taxes and per ticket commissions and restoration levies. Transactions purchased online are subject to a non-refundable booking fee.

The ticket purchase price breakdown is as follows:

  • Face Value: The ticket face value price is always set by our clients (promoters)
  • Restoration Levy: This fee contributes to general upkeep and maintenance of the theatre and future projects.
  • Commission: This fee contributes to our ticketing system, ticket sales and fulfilment costs. Alongside other income streams e.g. commercial hires, bars and hospitality, it helps us to stay an effective business, which in turn, allows us to reinvest in The Old Rep and the services we provide.

1.6 Printed tickets will be posted out by standard mail at a cost of £1.50. Tickets purchased in person or of the day of the event will be printed at the Box Office for no additional charge. Please take care of your tickets, as we may not be able to issue duplicates. If duplicate ticket printing is needed this is at a charge of £1.50 per order.

1.7 Promotional codes and special offers cannot retrospectively be applied to tickets that have been already booked.

Please check your tickets carefully, as mistakes cannot always be rectified.

1.8 Every member of the audience over the age of 3 years must possess a valid ticket. If they are under 3 years they will need a babes in arms ticket. (It is fine for older children to sit on the lap of an adult, however if they are over 3 years old they still require their own ticket.) 

1.9 Tickets that have been altered or defaced will be deemed invalid and you may be refused entry.

2.0 We reserve the right to alter the location of your seat without prior notice. Should this be necessary we will reimburse any reduction in value between your original seat and your new location.

2.1 The management reserves the right to change the programme due to unforeseen circumstances.

2.2 Tickets reserved by telephone, email or in person must be paid for within seven working days of the reservation. If your reservation falls within seven days of your attendance, you have until one hour before the start of the performance to pay in full.

2.3 Concessions are not available for all performances. Not all concessions are available online. They are limited and are therefore subject to availability. Only one discount per ticket applies. Any discount priced tickets must be requested at the time of booking and the Box Office Team may ask to see proof of entitlement before selling tickets at discount prices. All discounts are subject to availability where applicable and can be withdrawn at the discretion of the Theatre Management without prior notice, and do not apply to tickets already purchased.

2.4 A complimentary ticket for an Assisting Companion is available for a disabled person claiming PIP (Personal Independence Payment) who requires the support of another person to access The Old Rep and its services. The Old Rep reserves the right to ask for proof carer’s allowance upon attending the theatre.

Safety & Enjoyment

Customer complaints should be made as soon as possible to the Duty Manager, either in person at the time of the complaint, or via or email or postal address. 

Latecomers will be admitted at a suitable break in the performance, but we cannot always guarantee entry.

Mobile phones, pagers and other electronic equipment must be switched off during the performance.

Upon entering The Old Rep for a performance we are likely to conduct bag/security searches. We advise audience members not to bring large luggage items unless they pay for the cloakroom fee of £1 per item.

We reserve the right to refuse admission or to remove audience members at our discretion including, for example, where your behaviour may affect other peoples’ enjoyment of the performance.

All personal belongings are your soul responsibility and not the theatre cannot be liable for any losses.

You may take water in plastic bottles into the auditorium. Only food and drink purchased from the premises is permitted. We not allow hot food into the auditorium, this must be consumed upon entry.

Unauthorised use of cameras and recording equipment within the auditorium and foyers is not permitted.

Animals other than Guide Dogs and Assistance Dogs are not allowed in the auditorium.

Unauthorised trading within the buildings is not allowed.

The entire building is a non-smoking area, this includes the use of E-Cigarettes and Vapes.

Under 14s must be accompanied by an adult, 14-16 year olds can attend unaccompanied under parental discretion. Please note that The Old Rep cannot be held responsible for your children when unaccompanied by an adult.